IT engineer and customer support

IT engineer and customer support

One day I was facing some issue with Outlook and I raised a ticket to get it resolved. I got a call from the Service Desk lady after some time and it went this way:

Lady: Hi I’m calling from service desk, what is the problem?Me: (I explained the problem).
Lady: Can you please share your screen and give me the control so that I can solve the issue?
Me: (I shared the screen and gave the control. She solved it!!)
Lady: You may close the ticket from your end, the issue is solved.
Me: Thank you very much, I will close the ticket.
I opened her profile in lync and had a look at her profile. The display pic looked small in size. I instantly messaged her Employee ID to my colleague and asked him to have a look at her. He replied “She looks good in some angles”.
I tried searching her FB profile with the help of her name, but there were too many results.
I started searching on Linked In instead, I found her profile this time. I was trying to enlarge the profile pic and suddenly a message popped up – it says
“ You may please stop sharing your screen!!..?